County Advice Support Worker

Position: County Advice Support Worker

Location: Travel between Leicestershire branches with regular opportunities to work from home. Work base will normally be the closest branch to where you live.

Closing date: 02 June 2024

Job title:
County Advice Support Worker

Location:
Travel between Leicestershire branches with regular opportunities to work from home. Work base will normally be the closest branch to where you live.

Salary:
£10,505.51 per annum (FTE £24,294)

Salary pro rata:
No

London allowance:
No

Hours per week:
16

Type of contract:
Fixed term

Closing date for applications:
02/06/2024

Closing time:
23:59

Interview date:
11/06/2024

Link to job pack for application:
https://citizensadviceleicestershire.org/county-advice-support-worker-may-2024/

Contract: Fixed term for 1 year

You’ll give direct support to individuals with mental health and learning difficulties. Your aim will be to help clients access services, manage their debt and navigate the often confusing world of benefits and welfare support.

The main purpose of the role is:

Build relationships with clients through phone, video calls, email, or in-person meetings.
Tailor your approach to each person’s needs, making sure they feel comfortable.
Help clients understand how to deal with debt.
Record all your advice and actions clearly in our system.

About You:
You’re kind, patient, and an excellent listener. You understand the unique needs and challenges our clients face. You’re also organised and detail-oriented with a passion for helping others.

To be successful in this role, you will:

Communicate clearly and effectively in writing and over the phone.
Manage your time well, even when things get busy.
Be flexible and understanding, ready to adapt your approach for each client.
Be comfortable using computers and various online systems.
We are looking for someone that can clearly demonstrate they have the essential skills identified on the person specification but don’t worry if you don’t have all the experience listed in the full job description – we offer full training!

To apply please read the full job description and person specification and application guidance notices.

This post is subject to a basic Disclosure and Barring Service check.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.